Shipping Fulfillment Policy for Vidasante.com
1. Order Processing
At Vidasante.com, we are committed to processing your orders promptly. Once your payment has been cleared, our dedicated team will process your order within 1 business day. Please note that business days are defined as Monday through Friday, excluding national holidays.
2. Shipping Timeframe
We understand that timely delivery is important to you. That's why we make sure to ship your order within 2 business days of payment clearance and order processing. The shipping date is defined as the day the package is handed over to the shipping carrier.
3. Shipping Methods
We offer a range of shipping methods to cater to your preferences. Whether you need your order quickly or are looking for a more economical option, we have you covered. Choose from standard shipping, expedited shipping, or overnight shipping during the checkout process.
4. Shipping Carriers
To ensure your package arrives safely and efficiently, we partner with reputable shipping carriers such as FedEx, UPS, and USPS. The choice of shipping carrier will be determined based on the shipping method you select and your delivery destination.
5. Tracking Information
We want you to have peace of mind throughout the shipping process. Once your package has been shipped, we will provide you with a tracking number via email. Use this tracking number to monitor the progress of your shipment through the carrier's website.
6. Shipping Delays
While we strive to maintain our shipping timeframes, there may be rare instances where unforeseen circumstances beyond our control, such as severe weather conditions or carrier delays, may impact shipping times. In such cases, we will go above and beyond to keep you informed and provide updated estimated delivery dates.
7. International Shipping
For our international customers, please note that you are responsible for any customs duties, taxes, or fees imposed by your country. International shipping times may also vary depending on the destination and customs clearance processes.
8. Shipping Confirmation
We want to keep you in the loop. Upon shipment, you will receive a shipping confirmation email containing the tracking number and other relevant information. This way, you can stay updated on the status of your order.
9. Shipping Address
To ensure your package reaches you without any issues, it is crucial that you provide a valid and accurate shipping address during the checkout process. Please take a moment to double-check the information you enter. Vidasante.com cannot be held responsible for packages that are lost, damaged, or undeliverable due to incorrect or incomplete shipping information provided by the customer.
10. Contact Us
Your satisfaction is our top priority. If you have any questions or concerns regarding our shipping fulfillment policy or your order, our friendly customer service team is here to assist you. Please don't hesitate to reach out to us at support@vidasante.com
At Vidasante.com, we are committed to processing your orders promptly. Once your payment has been cleared, our dedicated team will process your order within 1 business day. Please note that business days are defined as Monday through Friday, excluding national holidays.
2. Shipping Timeframe
We understand that timely delivery is important to you. That's why we make sure to ship your order within 2 business days of payment clearance and order processing. The shipping date is defined as the day the package is handed over to the shipping carrier.
3. Shipping Methods
We offer a range of shipping methods to cater to your preferences. Whether you need your order quickly or are looking for a more economical option, we have you covered. Choose from standard shipping, expedited shipping, or overnight shipping during the checkout process.
4. Shipping Carriers
To ensure your package arrives safely and efficiently, we partner with reputable shipping carriers such as FedEx, UPS, and USPS. The choice of shipping carrier will be determined based on the shipping method you select and your delivery destination.
5. Tracking Information
We want you to have peace of mind throughout the shipping process. Once your package has been shipped, we will provide you with a tracking number via email. Use this tracking number to monitor the progress of your shipment through the carrier's website.
6. Shipping Delays
While we strive to maintain our shipping timeframes, there may be rare instances where unforeseen circumstances beyond our control, such as severe weather conditions or carrier delays, may impact shipping times. In such cases, we will go above and beyond to keep you informed and provide updated estimated delivery dates.
7. International Shipping
For our international customers, please note that you are responsible for any customs duties, taxes, or fees imposed by your country. International shipping times may also vary depending on the destination and customs clearance processes.
8. Shipping Confirmation
We want to keep you in the loop. Upon shipment, you will receive a shipping confirmation email containing the tracking number and other relevant information. This way, you can stay updated on the status of your order.
9. Shipping Address
To ensure your package reaches you without any issues, it is crucial that you provide a valid and accurate shipping address during the checkout process. Please take a moment to double-check the information you enter. Vidasante.com cannot be held responsible for packages that are lost, damaged, or undeliverable due to incorrect or incomplete shipping information provided by the customer.
10. Contact Us
Your satisfaction is our top priority. If you have any questions or concerns regarding our shipping fulfillment policy or your order, our friendly customer service team is here to assist you. Please don't hesitate to reach out to us at support@vidasante.com
Returns & Refunds Policy for Vidasante.com
- 30-Day Guarantee for New Customers
- We offer a limited 30-day guarantee for new customers to try our products with only a disposal fee at risk.
- We are confident in our product's effectiveness and stand behind it with this offer.
- Refund Eligibility
- If you are not fully satisfied with your purchase of any VidaSante products, you may contact us for instructions on how to return your product within 30 days of purchase for a full refund.
- All returns, whether opened or unopened, will be disposed of and not restocked or resold.
- Return Conditions and Instructions
- To initiate a return, send an email to support@vidasante.com requesting a Return Material Authorization (RMA) by the 29th day following the date of purchase.
- We will provide you with an RMA number via email.
- Mail the product back to us at VidaSante, P.O. Box 1587, Alabaster, AL 35007 via the US Postal Service.
- Provide a tracking number and send it to us via email along with the RMA number.
- The RMA number must be on your returned package.
- Products returned more than 10 days after we e-mail your RMA number are not eligible for a refund.
- Refund Limitations
- Refunds are only offered for purchases of VidaSante-only products.
- No refunds will be given for products sold at a discount, all sales, promotions, and coupon codes are 100% excluded from the guarantee.
- Only first-time buyers are eligible for a refund.
- Customer Responsibility
- It is the customer's responsibility to read and understand these terms prior to purchasing the product.
- All the above conditions must be met to receive a refund.
- The customer assumes all liability for any misunderstandings or errors in order placement.
- Refund Processing
- When providing a refund, a credit will be applied to the card used for the original purchase.
- The full purchase price will be credited to your account within 10 days after receiving the returned product.
If you have any further questions or concerns regarding our Returns & Refunds policy, please don't hesitate to contact our customer service team at 205 835 0111.
